Careers

Senior Manager Ticket Strategy & Operations

JOB SUMMARY:

The Austin Gilgronis (AG Rugby), one of the premier clubs in Major League Rugby, is seeking up-and-coming strategic ticketing professionals to help create a healthy ticketing infrastructure for the organization. Austin is one of the fastest-growing cities in the country, known for its music scene and budding technology sector, with a population eager to indulge in professional sports.

AG Rugby is one of the founding members of the league and, under its new ownership group, aims to expand its fan base through dynamic marketing, second-to-none game day experience, and the efforts of its newly formed ticketing department.

As the Senior Manager, Ticket Strategy and Operations you will be responsible for managing the relationship between the club and its ticketing partner, building ticket plans, managing ticket inventory, overseeing the organization’s CRM system, establishing a complete ticket reporting system, and maintaining organizational relationships with outside vendors as it relates to ticketing.

ESSENTIAL FUNCTIONS OF POSITION INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• In conjunction with the Club’s ticketing partner, build out a manifest for AG Rugby home matches and needed supporting events
• Build price codes, offer codes, and additional ticket classifications to allow for accurate, real-time reporting
• Maintain pricing plan for all season tickets, group tickets, individual tickets, and mini-plans
• Run the club’s box office, in conjunction with the host venue’s internal team, on Matchdays and for other supporting events
• Create and maintain Club’s CRM initiatives inclusive of maintaining lead lists, building dashboards, offering to forecast, and managing inventory
• Calculate commission and bonus for the sales team
• Serve as the point-of-contact for the Club’s vendors and consultants for ticket-related programs
• Serve as a key member of the AG Rugby leadership team by offering added strategic thoughts to company-wide challenges
• Provide excellent customer service at all points in time
• Perform well in a team environment supporting the success of others
• Desire to build a career in professional sports
• Openness, and willingness to coaching and development
• Attend AG Rugby matches, networking events, and other activities in the Greater Austin market with the purpose of growing the fan base
• Other duties as assigned

REQUIRED QUALIFICATIONS:

• Exceptional professional communication skills, both verbal and written
• Excellent presentation skills and professional appearance
• Bachelor’s degree from an accredited 4-year university
• Strong work ethic
• A minimum of 3 years of experience with a professional sports team, collegiate program, or entertainment venue
• Experience with Ticketmaster and Archtics
• Prior history of working with a CRM system (Salesforce, Dynamics, Hubspot, Zoho) is essential
• Must be able to work evenings and weekends as required and travel as needed
• Strong listening skills with a proven ability to establish and maintain a team-oriented environment
• Lives and thinks outside of the established way of doing things
• Act as an open and collaborative teammate to help the organization achieve goals
• Superior work ethic
• Comfort presenting information to high-level executives and large groups
• Intuitive mindset
• Must be a motivated self-starter
• Time management skills are crucial

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job. AG Rugby is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Internships

• Ticketing
• Gameday and Event Operations
• Social Media and Digital Content
• Entertainment Services
• Mascot
• Team Management

• Track record of success demonstrating initiative and independent problem solving
• Responsible for handling own workload and being self-motivated
• Follow instructions and respond to management direction
• Follow organizational policies and procedures
• Work collaboratively with other interns and staff on office-wide projects as needed
• Demonstrate accuracy and thoroughness
• Adapt to changes in the work environment
• Consistently arrive on time with a professional appearance
• Attend all AG Rugby home matches (pre-season, regular season, and post-season)

• Proficient in Word, Excel, PowerPoint
• Ability to work in a team environment and handle several projects simultaneously
• Self-motivated, detail oriented, adaptable, and dependable
• Excellent customer service skills, written and verbal communication skills and organizational skills

• Prospecting for potential membership and group sales
• Assist with creative marketing ideas
• Help coordinate hospitality areas for matchdays
• Assistance with in-/out-bound phone traffic related to sales and ticketing
• Other duties as assigned

• Assist in development of match themes and game day experiences
• Help with scheduling and onsite activations, and in stadium promotions
• Monitor and engage with suppliers and vendors
• Assist in developing weekly match day emails, match day run orders
• Assist with event planning and ability to attend events

• Assist in creation and development of content to distribute each week across all social media platforms
• Help with scheduling and implementing a monthly, weekly, daily social media calendar.
• Monitor and engage communication with fans across all social media platforms in real time
• Assist in developing and updating website content

• Assist in scheduling 512 Crew appearances, gameday bands and musicians, and other entertainment services
• Create timelines for event logistics
• Work closely with social media team to conceptualize and execute content for 512 Crew social media
• Assist with all entertainment operations in the office and on match days

• Work closely with Entertainment team and Mascot to coordinate mascot’s schedule
• Ensure all in-game elements involving the mascot are executed properly
• Assist with the conceptualization of new skits, stunts, as well as other innovative ideas to enhance game presentation, team events and community appearances
• Assist with prop and costume production, care, laundering and maintenance
• Work closely with social media team to conceptualize and execute content for AG Rugby’s mascot social media channels

• Assist with team logistics – Flights, Hotels, Busses/Vans and Meals
• Coordinate player schedules/media engagements/living arrangements
• Build team weekly schedule
• Order/distribute team kit and equipment
• Coordinate gameday movements with production and team